These terms and conditions explain the rights and responsibilities of the ‘Client’ and Strauss Sustainables CIC trading as ‘We WFH’

1. We WFH will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.

2. A ‘contract’ with We WFH is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client on an official We WFH letterhead and is a clear and straightforward undertaking between the two parties to form a contract.

3. Once a quotation has been accepted (either verbally or in writing) and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.

4. Once the client has entered into a contract with We WFH, by paying their deposit, they have a 14 day cooling off period should they wish to cancel the contract. The client can cancel their contract within 14 days by either phone or email to We WFH. (07875557648/sales@wewfh.co.uk)

5. All prices quoted are calculated on the basis of free access and unimpeded working during our normal working hours (8am – 4pm Mon – Fri), unless otherwise agreed. Please note that we may be on site until 6pm or on a Saturday. We will get prior agreement with the client should this happen.

6. It is the customer’s responsibility to arrange planning permission, building control and any utility changes unless agreed otherwise by We WFH. If planning permission has already been obtained for the work, it is the customer’s responsibility to show proof to We WFH that this has been agreed prior to beginning work.

7. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and in accordance with planning permission where applicable. We WFH will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays resulting in work having to stop, material delivery delays, government intervention preventing project progress such as local lockdown, or Client driven disruption)

8. We WFH will agree all practical arrangements with regards to working methods with the client in order to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.

9. Free access is required for delivery of building materials, plant, machinery, skips etc.

10. All used or removed materials on-site remain the property of We WFH and will be disposed of accordingly 

11. We WFH may directly employ or sub contract labour to work on site. Each sub-contractor takes full responsibility for their own third party liability. Plumbing sub-contracts are CORGI registered. Electricians are Part P certified. We WFH will oversee all works to completion and take full general and operational responsibility in the running of any contract agreed with the client.

12. We WFH will provide a payment plan to the client prior to commencement of works. This will usually include an agreed deposit, and a second payment to enable completion of works. Deposits are non-refundable and allow We WFH to book work in and agree a formal start date for works and purchase materials. Please note: In the very unlikely event that We WFH have to cancel your work, your deposit will be fully refunded.

13. Invoices will be sent out prior to the relevant payment date and each paid invoice will serve as a receipt for payment. Payments must be made in a timely manner or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by cheque or cash or bank transfer. All invoices include our bank details for bank transfers.

14. Insurance – Public Liability and Employers’ Liability: We WFH has Public Liability Insurance and Employers’ Liability to the sum of £5,000,000. All usual general building practices are covered within our insurance policy.

15. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.

16. All customers will benefit from a full warranty on our workmanship for a period of 10 years. Guarantees on materials run in accordance with manufacturer’s warranty periods where applicable. Our warranty covers all new work and new materials used in construction or repairs, but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the warranty period we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond warranty dates or to items not covered by our warranty. Please note: Decorations are signed off on completion and not covered by warranty. Plastering work is covered by a 6 month warranty. Please note we provide a 6 month warranty for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period.

17. We WFH will not be held responsible for the suitability of the existing boilers ability to provide for additional plumbing works. If the existing boiler is found to be unsuitable, this shall be the Clients responsibility to arrange work and fees for.

18. We WFH will endeavour to protect existing surfaces with the use of dustsheets and loose plastic sheeting etc along with care in our working practice. However, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. Arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the clients moves any expensive or sentimental items before work commences. If we are required to move items to undertake our work we will not be held responsible for any breakages or stains that may occur. We advice clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.

19. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.

20. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the building works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.

21. We WFH take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media websites for marketing and information purposes. Please let us know via email at the start of your work if you are not happy with this.

22. We WFH will not be held liable for any Clients injury/illness sustained through interference with site placed tools and materials. Clients must distance themselves from ongoing works unless they are given specific instruction from We WFH and granted safe access to view/inspect/advise We WFH on the ongoing works.

23. We WFH must cease work and isolate from Client and vice versa in the case of contracting a serious contagious illness (eg covid-19 or similar) where parties have inhabited the same working zone and/or been in close interpersonal contact. After a 14 day period and full recovery from the ill party, work will recommence in the originally agreed way.